CharaxAI

CHARAXAI PRIVACY POLICY

Last Modified: March 11, 2026

Responsible Entity: GROW ENGINE LIMITED (hereinafter referred to as "Company," "we," "us," or "our")

Welcome to Charaxai, operated by GROW ENGINE LIMITED. We take your privacy seriously. This Privacy Policy ("Policy") describes how we collect, use, process, and disclose your personal information when you access or use our services. It also explains your rights and choices regarding your information.

PLEASE READ THIS POLICY CAREFULLY BEFORE ACCESSING OR USING OUR SERVICES. BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS POLICY. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT ACCESS OR USE OUR SERVICES.

1. INTRODUCTION & SCOPE

This Policy applies to all personal information processed by us when you use any Charaxai platform or service, including through our website, mobile applications, and related online or offline offerings (collectively, the "Service").

The "Service" includes: the Charaxai website (www.charaxai.com), our mobile application(s) (available via official app stores like Apple App Store or Google Play), and any associated content, functionality, and services we provide (e.g., email feeds, APIs).

Your use of the Service is also governed by our [Terms of Use]. In the event of any inconsistency, this Policy shall prevail regarding privacy matters.

2. CONTACT US

If you have any questions, comments, or requests regarding this Policy or your personal information, please contact us at:

3. CHILDREN'S PRIVACY

Our Service is not intended for individuals under the age of 18 ("Minors"). We do not knowingly collect personal information from Minors. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. If we become aware that we have collected personal information from a Minor, we will take steps to delete that information from our systems.

4. INFORMATION WE COLLECT

We may collect the following categories of personal information when you use the Service:

  • Contact Data: Information used to contact you, such as your email address.
  • Identity Data: Information used to identify you, such as your username, avatar, and profile bio.
  • Image Data: Image files you provide, such as avatar images and character photos.
  • Device/Network Data: Information automatically collected from your device or browser, including IP address, device identifiers, browser type, operating system, referring URLs, and browsing activity (e.g., pages visited, clicks, session duration) collected via cookies and similar technologies.
  • General Location Data: Non-precise location information derived from your IP address (e.g., city or region level).
  • Transaction Data: Information about transactions you make through the Service, such as subscription details, purchase history of virtual items (e.g., Charaxai Coins), and order confirmations. We do not store full payment card details on our servers; this data is processed by our secure third-party payment processors.
  • User Content: Any content you create, upload, or generate while using the Service, including character settings, chat logs with AI characters, comments on blogs or forums, and other communications.
  • Usage Data & Inferences: Information about how you use the Service, and inferences we may draw from your activity (e.g., your interests and preferences) to improve and personalize your experience.

5. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

  • To Provide, Maintain, and Improve the Service:

    • Create and manage your account.
    • Enable you to create and interact with AI characters.
    • Process your transactions and provide customer support. For detailed information regarding subscription terms, cancellation, and refunds, please refer to the "SUBSCRIPTION, CANCELLATION, AND REFUND POLICY" section in our Terms of Use.
    • Analyze usage patterns to understand user behavior, optimize performance, and develop new features.
    • Diagnose and fix technical issues, ensure the security and stability of the Service.

  • To Communicate with You:

    • Send you essential service-related notices, such as security alerts, updates, and transaction confirmations.
    • Respond to your inquiries, comments, or requests.
    • With your consent (where required by law), send you marketing and promotional communications. You can opt-out of marketing emails at any time via the unsubscribe link provided in the emails.

  • For Security and Compliance:

    • Detect, prevent, and address fraud, unauthorized access, or other potentially illegal or prohibited activities.
    • Enforce our Terms of Use and other legal agreements.
    • Comply with applicable legal obligations.

6. COOKIES AND SIMILAR TRACKING TECHNOLOGIES

We and our authorized third-party partners use cookies and similar tracking technologies (e.g., pixels, web beacons) to collect and use Device/Network Data automatically. These technologies help us:

  • Essential Purposes: Operate the Service, maintain user sessions, and ensure security.
  • Functional Purposes: Remember your preferences and settings to enhance your experience.
  • Analytics Purposes: Analyze how users interact with the Service (e.g., using Google Analytics) to measure traffic, understand user behavior, and improve the Service.

We use tools such as Google Analytics and Google Tag Manager. Google may track your activity over time and across websites. You can learn more about Google's practices and opt-out options by visiting:

7. HOW WE SHARE YOUR INFORMATION

We may share your personal information in the following circumstances:

  • With Service Providers and Vendors: We engage trusted third-party companies and individuals to perform functions on our behalf (e.g., hosting, payment processing, analytics, email delivery, customer service). These providers have access to your personal information only to perform these tasks and are obligated to protect it.
  • For Legal Reasons: We may disclose your information if we believe it is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or governmental request; (b) enforce our agreements, including our Terms of Use; (c) protect the security or integrity of the Service; (d) protect our rights, property, or safety, or the rights, property, or safety of our users or others; (e) respond to an emergency.
  • In Connection with a Business Transfer: In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be transferred or disclosed as part of the transaction. We will notify you of any such change in ownership or control.
  • With Your Consent: We may share your information for any other purpose disclosed to you at the time we collect the information or pursuant to your consent.

8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information, subject to applicable legal limitations. To exercise any of these rights, please contact us at support@charaxai.com. We will need to verify your identity before processing your request.

  • Access and Portability: You may request a copy of the personal information we hold about you in a structured, commonly used format.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., for legal compliance or completing transactions).
  • Opt-out of Marketing: You may opt-out of receiving marketing emails by following the instructions in those emails.
  • Withdraw Consent: Where we rely on consent to process your information, you have the right to withdraw that consent at any time.
  • Manage Cookies: You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

9. DATA SECURITY

We implement commercially reasonable technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

10. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider factors such as the nature of the information, the purpose of collection, legal requirements, and our operational needs.

11. LINKS TO THIRD-PARTY SITES

The Service may contain links to websites, applications, or services operated by third parties. This Policy does not apply to those third-party services. We are not responsible for the privacy practices or content of those services. We encourage you to review the privacy policies of any third-party site you visit.

12. INTERNATIONAL DATA TRANSFERS

Your personal information may be processed in countries other than your country of residence, including countries where data protection laws may differ. When we transfer personal information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Policy.

13. CHANGES TO THIS POLICY

We may update this Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting the updated Policy on the Service and updating the "Last Modified" date. Your continued use of the Service after the revised Policy becomes effective constitutes your acknowledgment and acceptance of the changes. We encourage you to review this Policy periodically.

14. GOVERNING LAW

This Policy shall be governed by and construed in accordance with the laws of the jurisdiction where GROW ENGINE LIMITED is established, without regard to its conflict of laws principles.