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CharaxAI

Terms of Use

Last modified: July 10, 2026

These Terms of Use ("TOU") govern your access to and use of the Charaxai website, mobile application, and related services. Please read them carefully.
By using the Charaxai.com website (the "Website"), including all Content available through the Website, the Charaxai mobile application provided through Apple's App Store or the Google Play Marketplace (the "App(s)"), or by accessing any associated content such as email feeds, feeds through apps or other related services we provide (collectively the "Service"), you signify that you have read and understood these TOU (which include the Privacy Policy), and that these TOU have the same force and effect as a signed agreement.
The Service allows people to create characters and chat with the characters they created and characters created by other users, using generative artificial intelligence (AI) chat functionality. The basic Service is free to use; message juices can be purchased for full use as described on our website and mobile apps. We offer in-app purchases to enhance your experience using the Service.
You affirm that you are more than 18 years of age and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, warranties, and indemnification set forth in these TOU, and to abide by and comply with them. You further affirm that you have not been previously suspended or removed from the Service.
Attention: please read these TOU and our Privacy Policy carefully before using the Service. Downloading or accessing any part of the Service indicates that you accept and agree to be bound by the TOU and consent to the Privacy Policy in full. If you do not accept these TOU and the Privacy Policy, do not use the Website, and immediately delete any downloaded applications and materials.

01. Binding Contractual Terms

We reserve the right to modify or discontinue the Service (or any portion of it), temporarily or permanently, with or without notice to you, and are not obligated to support or update the Service. You agree that we will not be liable to you or to any third party in the event that we exercise this right. Unless explicitly stated otherwise, any new features that augment or enhance the current Service will be subject to these TOU.
We may change these TOU at any time. Please review them each time you visit the Service — by using the Service, you agree to be bound by the most recent version. If we materially change these TOU, we will let you know by showing them to you again when you access the Service and by emailing the address we have on file for you. If we do not have your email address, we will update this page to reflect any changes.
These TOU include a disclaimer of warranties, a disclaimer of liability, a release and indemnification by you, and a class action waiver — set out below and in the Apple and Google required terms at the end. Please review those sections, and all of the other terms, carefully.

02. Privacy Policy

Our Privacy Policy describes the information we collect when you and others use the Service, and how we use and share any personal information you share with us. Our Privacy Policy is part of these TOU. By agreeing to these TOU, you are also consenting to our collection, use, and sharing of your personal information in accordance with our Privacy Policy.

03. Links To and From the Service

The Service may contain links to third-party websites and online services (such as apps and social media sites) that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or online services, and you access and use them solely at your own risk. These links are provided for reference and convenience only, and do not imply any endorsement, sponsorship, or recommendation of the linked material or any association with its operators. We will not and cannot control or edit the content of any third-party website or online service.
By using the Service, you expressly release us, our affiliates, and our respective officers, directors, employees, agents, shareholders, licensors, licensees, and suppliers (collectively "the Company Parties"), Apple, and Google from any and all liability arising from your use of any third-party website or online service, and from any loss or damage of any sort you may incur from dealing with any third party.
We encourage you to be aware when you leave the Service and to read the terms and conditions of each other website or online service you visit.
Except as you have otherwise agreed with us in writing, you may link to the Website from your website, subject to the following: (1) you may not frame the Website or any portion of it; (2) you will not override or hinder the functionality of an end-user's browser "back" function; (3) the link must use a plain text rendering of the "Charaxai" name, not any of our logos; (4) you may not use any of our logos in any way; (5) the link may not suggest that we are associated with or endorse you or your website; (6) the link may not appear on any website that a reasonable person may consider obscene, defamatory, harassing, offensive, or malicious, and may not disparage us or damage our rights, reputation, or goodwill; and (7) we may terminate your right to link to the Website at any time, for any reason or no reason.

04. Users Who Violate Terms of Use

We may, at our sole discretion, disable, partially disable, or terminate the accounts of any users who violate these TOU, including, but not limited to, the accounts of:

  • users who submit User Submissions that infringe copyrights, trademarks, rights of publicity, or other intellectual property rights, especially if they do so repeatedly;
  • users who fail to pay applicable fees for use of the Service;
  • users who provide false or inaccurate information;
  • users who breach these TOU, including any warranties;
  • users who violate our policies on adult nudity and sexual activity; and
  • users who misuse or challenge our rights in the Content.

05. Restrictions on Use of the Service

In your use of the Service, you will not:

  • use the Service for any purpose other than the features we intentionally make available to you;
  • copy, download, or distribute any part of the Service (except text from your own chats with characters you created) without our prior written authorization;
  • alter, modify, or make derivative works from any part of the Service without our prior written authorization;
  • resell, sublicense, transfer, assign, distribute, or otherwise commercially exploit any part of the rights granted to you under these TOU, the Service, or any Content;
  • modify, copy, distribute, download, scrape, use to train software or AI, or transmit any Content other than your own legally posted content and the text from your own chats with characters you created;
  • provide false personal information or create an account for anyone other than yourself without permission;
  • show another person in an image without their permission;
  • create another account without our permission, if we have disabled your account;
  • share your password, let anyone else access your account, or otherwise jeopardize its security;
  • assign or transfer your account or login information to anyone;
  • use web crawlers, robots, scrapers, bots, or similar automated tools in connection with the Service — except general-purpose search engines and non-commercial public archives gathering information solely to display hyperlinks to the Service, from a stable, identifiable IP address;
  • post or transmit confidential, false, misleading, unlawful, infringing, threatening, abusive, harassing, libelous, defamatory, discriminatory, obscene, or inflammatory material, or material that could constitute or encourage a criminal offense or civil liability;
  • upload or transmit material that may infringe any copyright, patent, trademark, trade secret, or other proprietary right;
  • use the Service in any way that could damage, disable, overburden, or impair it, or interfere with others' use of it;
  • obtain or attempt to obtain any content through means not intentionally made available through the Service;
  • facilitate gambling, raffles, lotteries, sweepstakes, or other prize-award activities;
  • impersonate or misrepresent any person, entity, or affiliation;
  • collect personal information of other users;
  • harvest user information to send or facilitate unsolicited bulk communications;
  • remove, modify, disable, block, or otherwise impair any advertising on the Service;
  • solicit other users to join or contribute money to any online service or organization other than the Service;
  • post or transmit worms, viruses, Trojans, or other harmful code;
  • upload unsolicited advertising, junk mail, spam, chain letters, or pyramid schemes;
  • stalk, bully, or otherwise harass any person or entity; or
  • harm minors in any way.

We will fully cooperate with any law enforcement authority or court order requesting or directing us to disclose the identity of anyone violating these TOU.
We believe in children's online safety and do not wish to receive information regarding children under 18. You may not post any personal information of a child under 18, or information sufficient to locate one, on or through the Service. If you are under 18, please do not submit information to or use the Service.

06. Subscription, Cancellation, and Refund Policy

1. Subscription Period

Certain parts of the Service are only available with a paid subscription. Depending on the plan you select, you will be required to prepay on a monthly or annual basis. At the end of each subscription period, your subscription will automatically renew on the same terms unless you cancel it before the renewal date.

2. Cancellation of Subscription

You may cancel the renewal of your subscription at any time via the "Personal Center" page within the Service, or by emailing support@charaxai.com. Cancellation applies only to future billing cycles — fees paid for the then-current subscription period are non-refundable. Following cancellation, you will retain access until the end of your current subscription period.

3. Refunds

The products and services provided through the Service are digital virtual goods. By completing your payment, you acknowledge that you have activated and begun using the Service. Accordingly, all purchases are final, non-refundable, non-transferable, and non-exchangeable for cash or other goods or services, except as required by applicable law. This applies to all services on the platform, including membership subscriptions and K-Coin recharges. Please purchase carefully.

4. Events and Promotions

Promotional activities may be subject to additional terms that differ from this policy. If you participate in a promotion, please review its rules and our Privacy Policy. Where a conflict exists, the promotion's terms prevail.

07. Intellectual Property

Everything you see, hear, or otherwise experience on the Service — including graphics, videos, audio, text, software, photographs, scripts, design elements, artwork, templates, layouts, interactive features, the concepts and ideas underlying the Service, and all statistical and analytical data captured through it (collectively, "Content"), along with the trademarks, service marks, and logos it contains ("Marks") — is owned by or licensed to us, subject to copyright and other intellectual property rights under international laws and conventions. We own the copyright in the selection, coordination, arrangement, and enhancement of the Content. Unauthorized use of Service materials or Marks may violate copyright, trademark, and other laws. Charaxai and the Charaxai logo are our trademarks.
For your personal use, you may view, copy, and print pages from the Service. Otherwise, the Service may not be copied, downloaded, modified, reproduced, distributed, published, performed, streamed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited without our prior written consent. We reserve all rights not expressly granted in the Service, the Content, and the Marks. You agree not to use, copy, download, or distribute Content beyond what is expressly permitted, including for commercial use of third parties' User Submissions obtained through the Service. You may not incorporate the Content (except text from your own character chats) into another application, stream or transmit it, or make it available via frames or in-line links, without our written permission. You may not index, advertise, or distribute a significant portion of the Content, or build a business on it, whether or not for profit. If you copy, screenshot, download, or print Content for personal use, you must retain all copyright and proprietary notices. You agree not to circumvent or interfere with any security or usage-limiting features of the Service, and not to scrape or use extraction methods to obtain Content or data from it.

08. Advertisement / Sponsor Release

We take no responsibility for advertisements or third-party material posted on or transmitted through the Service, nor for the products or services provided by advertisers or other Content on the Service ("Advertisers"). Any dealings you have with Advertisers are between you and the Advertiser, and we are not liable for any loss or claim you may have against one.
You agree that you bear all risk and agree to release the Company Parties, Apple, and Google from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or connected with your use of the Service and your transactions with pros, advertisers, or other third parties. You further waive any rights or benefits conferred by any law of any jurisdiction that would limit the scope of this release, including under Section 1542 of the California Civil Code or any similar provision of any other jurisdiction (including without limitation Missouri, Malta, and Pennsylvania), to the fullest extent lawfully waivable.

09. Notice and Procedure for Claims of Intellectual Property Infringement

If you are an intellectual property owner or agent and believe that Content or User Submissions on the Service, or material at a location we have linked to, infringe your intellectual property rights, you may submit a notification under the Digital Millennium Copyright Act ("DMCA") to our Copyright Agent, including:

  • a physical or electronic signature of a person authorized to act on behalf of the owner of the allegedly infringed exclusive right;
  • identification of the copyrighted work claimed to be infringed (or a representative list, if multiple);
  • identification of the allegedly infringing material and information reasonably sufficient for us to locate it;
  • your contact information (address, phone number, and email if available);
  • a statement of good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
  • a statement, under penalty of perjury, that the notification is accurate and that you are authorized to act on behalf of the rights owner.

DMCA notifications: support@charaxai.com
Failure to comply with these requirements may render your DMCA notice invalid. Emails without a proper subject line, or sent for purposes other than intellectual property claims, may not be acknowledged.

10. Trademarks and Celebrity Material

We respond to complaints that Content infringes trademarks or celebrity material. Trademarks include logos, brand names, and trade dress — the distinctive visual appearance of a product or its packaging.
Celebrities, and sometimes others, may have a "right of publicity" — the right to control commercial use of their name, image, likeness, and identity. Using a celebrity's name or likeness on the Service without their permission risks infringing that right, even if you are a fan.
If you are a trademark owner or celebrity (or an authorized agent) and believe your rights have been infringed, please submit a notification to our agent listed above, including a copy of the relevant U.S. Patent and Trademark Office registration and the location on the Service where the infringement is occurring.

11. Errors, Inaccuracies, and Omissions

The Service may occasionally contain typographical errors, inaccuracies, or omissions. We reserve the right to correct these and to change or update information at any time without prior notice, including after you have registered.
We undertake no obligation to update, amend, or clarify information on the Service, including pricing, except as required by law. No specified update or refresh date implies that all information has been modified or updated.

12. Warranties

You warrant and represent that:

  • the information you provide us — in registration, profile, email, postings, calls, or otherwise — is true, up to date, and not misleading;
  • you will keep that information up to date;
  • you will not access the Service under a false identity or falsify your or another's identity (this does not prevent lawful, good-faith use of a nickname);
  • you have the permission of any individuals depicted in photos, videos, or recordings you submit, and all rights necessary to grant us the license described above;
  • you will use the Service lawfully and in good faith; and
  • you will keep your login details and password secure and will not share them with third parties.

13. Disclaimers

You agree that your use of the Service is at your sole risk. The Service is provided on an "as is" and "as available" basis. The Company Parties, Apple, and Google give no warranty and make no representation regarding the Service, the Content, or any agreement with an advertiser or third party, and expressly disclaim, to the fullest extent permitted by law, all warranties — express, implied, or statutory — including availability, non-disruption, security, accuracy, merchantability, fitness for a particular purpose, and non-infringement. Without limiting the foregoing, none of them represents that the Service or linked sites are accurate, complete, or current; that the Service will operate without interruption or error; that content or third-party dealings will meet your expectations; that the Service will work with hardware or software not provided by us; that errors will be corrected; that the Service is PCI compliant; or that your use of SMS, email, or other notifications complies with local, state, or national law. None of them assumes liability for content errors, personal injury or property damage, unauthorized access to our servers or stored information, interruption of transmission, harmful code transmitted by third parties, or loss arising from Content made available via the Service.

14. Indemnity

You acknowledge that the Company Parties, Apple, and Google have no control over and do not guarantee the quality, safety, or legality of goods or services provided by third parties or advertisers, the accuracy of their content, or their ability to complete a transaction. You agree to indemnify, defend, and hold harmless the Company Parties, Apple, and Google from any claim, loss, damage, cost, liability, or expense (including attorneys' fees) arising from: (1) your use of, access to, or misuse of the Service; (2) your breach of these TOU; (3) your violation of any third party's rights, including copyright, property, or privacy; (4) any claim that your User Submissions caused damage; (5) any transaction conducted through Service-facilitated contact; or (6) any activity related to your Apple ID, Google account, or other account, or use of your phone number, email, or password by you or anyone else accessing the Service through your credentials.
If legal action is taken against you for violating these TOU, the Company Parties, Apple, and Google are entitled to recover reasonable attorneys' fees and costs, in addition to any other relief granted.
You agree and consent to receive text message, email, or other notifications sent via the Service. To the extent you send a message governed by the Telephone Consumer Protection Act or the CAN-SPAM Act through the Service, you agree to indemnify, defend, and hold harmless the Company Parties from any claim arising from your failure to obtain proper consent to input personal information or send such notifications, including claims under those Acts.

15. Limitations on Liability

In no event shall the Company Parties, Apple, or Google be liable to you or any third party for any direct, indirect, incidental, special, punitive, or consequential damages resulting from the Service or third-party products or services, under these TOU or in connection with their performance, breach, or any related warranties — including for negligence, loss of profits, data, opportunity, reputation, goodwill, or business — even if advised of the possibility of such damages in advance.
None of the Company Parties, Apple, or Google will have any liability for damage, liability, or loss resulting from: service suspension or disruption (including from negligence); content errors; personal injury or property damage from your use of the Service; unauthorized access to our servers or stored information; interruption of transmission; inadequate hardware; harmful code transmitted by third parties; User Submissions or third-party sites; disclosure or alteration of your information; statements or conduct of other users, advertisers, or third parties; errors or omissions in Content; any breach of these TOU or failure to provide the Service; or your dealings with advertisers via the Service — whether based on warranty, contract, tort, or any other theory, and regardless of advance notice of such damages, to the fullest extent permitted by law.
None of the Company Parties, Apple, or Google will be liable for damage resulting from your breach of your warranties or obligations under these TOU, including the obligation not to share your email or login details with anyone else.
The Company Parties' maximum aggregate liability for any single event (or series of related events) giving rise to a claim under these TOU or in relation to the Service — whether for breach of contract, breach of warranty, misrepresentation, or negligence — is limited to the total amount you paid us in the six months immediately preceding the event giving rise to the claim.
By accessing the Service, you understand you may be waiving rights with respect to claims currently unknown or unsuspected, and you expressly waive the benefits of Section 1542 of the California Civil Code and any similar law of any state or territory, which provides: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."
Any claims relating to use of the Service must be brought within one year of the date the cause of action arose; claims brought after that period are void. Those who access or use the Service do so at their own volition and are responsible for compliance with all applicable laws and regulations.
A party will not be in breach of these TOU, nor liable for any failure or delay in performance, where that failure or delay arises from acts, events, or circumstances beyond its reasonable control — including natural disasters, war, armed conflict, sanctions, terrorism, civil unrest, supply shortages, industrial action, power outages, or network breakdowns ("Force Majeure Events"). In the event of a Force Majeure Event affecting the Service, we will use reasonable efforts to notify users through the Service, our website, or email.

16. Basis of the Bargain

You acknowledge and agree that we have offered the Service, set our prices, and entered into these TOU in reliance on the warranty disclaimers and limitations of liability set out herein — that they reflect a reasonable and fair allocation of risk between you and the Company Parties, and form an essential basis of the bargain between you and us. We would not be able to provide the Service on an economically reasonable basis without these limitations.

17. Equitable Relief

If you violate these TOU, we may seek injunctive relief or other equitable relief.

18. Assignment

These TOU, and any rights and licenses granted hereunder, may be transferred or assigned by you only with our prior written consent, but may be assigned by us without restriction and without notice to you.

19. Class Action Waiver

Any dispute resolution proceedings will be conducted only on an individual basis, and not as a class or representative action or as a named or unnamed member of a class, consolidated, representative, or private attorney general action. Your access and continued use of the Service signifies your explicit consent to this waiver.

20. Subpoena Fees

If we have to provide information in response to a subpoena related to your account, we may charge you for our costs, including attorney and employee time spent retrieving records, preparing documents, and participating in a deposition.

21. General

These TOU constitute the entire agreement between the parties and supersede all other agreements, statements, and arrangements relating to their subject matter. If any provision is held invalid, void, or unenforceable by a court of competent jurisdiction, it will be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the original intent, so the remainder of the TOU stays in full force. Each party acknowledges it has not relied on any representation other than those expressly set out in these TOU.
Except as to Apple and Google as described below, these TOU do not confer any right, remedy, obligation, or liability on anyone other than us, you, and each party's successors and assigns. No modification, alteration, or waiver of any provision is effective unless in writing and signed by both parties. No waiver of any provision shall be deemed a further or continuing waiver of that or any other term, and our failure to assert any right or provision shall not constitute a waiver of it.

22. Apple Required Terms

Acknowledgement

We and you acknowledge that these TOU are concluded between us and you only, and not with Apple, and that we, not Apple, are solely responsible for the Service and its content.

Scope of License

The license granted to you is a non-transferable license to use the Service on Apple-branded products you own or control, as permitted by the Usage Rules in the App Store Terms of Service, except that the Service may be used by other accounts associated with you via Family Sharing or volume purchasing.

Maintenance and Support

As between Apple and us, we are solely responsible for any maintenance and support of the Service required under the TOU or applicable law. Apple has no obligation whatsoever to provide maintenance or support for the Service.

Warranty

As between Apple and us, we are solely responsible for any product warranties not effectively disclaimed. If the Service fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the relevant App to you. Apple has no other warranty obligation, and any other claims relating to a warranty failure are our sole responsibility.

Product Claims

We, not Apple, are responsible for addressing claims relating to the Service or your use of it, including product liability claims, claims that the Service fails to meet a legal or regulatory requirement, and claims under consumer protection legislation.

Intellectual Property Rights

In the event of a third-party claim that the Service infringes its intellectual property rights, we, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of that claim, to the extent a warranty of non-infringement is not validly disclaimed.

Legal Compliance

You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting," and that you are not listed on any U.S. Government list of prohibited or restricted parties.

Contact

Questions, complaints, or claims regarding the Service: support@charaxai.com

Third Party Beneficiary

We and you acknowledge that Apple and its subsidiaries are third-party beneficiaries of these TOU, and that upon your acceptance, Apple will have the right to enforce these TOU against you as a third-party beneficiary.

23. Additional Terms Relevant to Google Inc.

  • These TOU constitute a license agreement in lieu of any license Google would otherwise grant to use the Apps on a Supported Device (a mobile device running an Android software version supported by the Charaxai mobile application). These TOU are made between you and us only, and not with Google — we are solely responsible for the Charaxai mobile application.
  • The Google Play marketplace is owned and operated by Google Inc. Your use of Google Play is governed by the Google Terms of Service and Google Play Terms of Service (together, the "Terms"), which take precedence in that order in the event of a conflict.
  • We are solely responsible for providing maintenance and support for the Charaxai mobile application; Google has no such obligation. Support requests or claims may be directed to support@charaxai.com.
  • To the maximum extent permitted by law, Google has no warranty obligation with respect to the application and is not liable for any claims arising from a failure to conform to any warranty.
  • Google is not responsible for addressing claims relating to the application or your use of it, including product liability, legal or regulatory non-conformance, or consumer protection claims.
  • Google is not responsible for the investigation, defense, settlement, or discharge of any claim that the application infringes a third party's intellectual property rights.
  • Google may collect usage statistics from Google Play and your device to improve Google Play, maintained under Google's own Privacy Policy; we do not control and are not responsible for Google's privacy practices. Limited aggregate data may be made available to us upon written request.
  • We or Google may, at any time and without notice, restrict, interrupt, or prevent use of the Charaxai mobile application, or delete it from your device, without entitling you to any refund, credit, or other compensation from us or any third party, including Google or your network connectivity provider.

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